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Trust, thoughtfully built

Trust is intangible, yet structural and we’re skilled enough to shape what can’t be seen

Security
Architecture

  • Encryption at Rest & in Transit Across All Data Layers

  • Role-Based Access Control (RBAC) Enforced by Default

  • SSO & Multi-Factor Authentication (MFA) Across All Surfaces

  • Administrative Access Restricted & Fully Logged

  • Unique Access IDs – No Shared Credentials

  • Least Privilege Principle Applied Across All
  • Revenue OS Modules

  • Encryption & Key
  • Management Policy

  • Asset Inventory – Full
  • Coverage of LLM, Agentic & Integration Stack

  • User Access Reviews (Quarterly)

  • Access Removal on Role Change or Offboarding

  • REST & Webhook API Secured with Token-Based Authentication

Platform
Reliability

  • 99.9% Uptime SLA – Contractually Guaranteed

  • High Availability Configuration for Stream Processor (Flink) & Query Engine (Trino)

  • Real-Time Processing Architecture Built for Scale

  • Automated Backup Process for Knowledge Graph & Vector DB

    Backup Restoration Testing

  • Failover Procedures for Singapore Data Centre

  • Uptime & Real-Time Availability Monitoring

  • Scalability Layer Built for High-Growth B2B

  • Error Handling & Observability Across KAI Engine


Engineering
& Release Controls

  • Segregation of Development, Staging & Production Environments

  • Secure Development Lifecycle Policy

  • Software Change Testing Before Every Deployment

  • Baseline Configuration Standards for KAI Orchestration Engine

  • Production Data Use is Restricted

  • Code Review & Approval Process for Revenue OS Modules

  • Configuration & Asset Management Policy


AI Integrity
& Transparency

  • Purpose-Built KAI Orchestration Engine – No Third-Party Black Box

  • Multi-LLM Architecture (OpenAI, Claude, Gemini, LLaMA, Groq) with Controlled Fallbacks

  • Semantic Search Powered by Isolated Vector DB Per Tenant

    Knowledge Graph for Account Intelligence — Auditable Signal Sources

  • Agentic Framework with Human-in-the-Loop Controls

  • RAG Pipeline for Contextual Accuracy – Not Hallucination

  • No-Code Builder – AI Workflows Without Engineering Risk

  • LLM Compute Layer Security Reviews (Bi-Annual)

  • Agentic Framework Security Assessment (LangChain, LlamaIndex)



Data Ownership
& Privacy

  • Data Never Sold – Zero Exceptions, Contractually Binding

  • Zero Data Breach Record – Maintained Since Inception

  • Data Classification Policy (Unstructured, Semi-Structured, Structured)

  • CRM & Deal Data Treated as Confidential by Default

  • Calls & Emails Processed with Strict Privacy Controls

  • KPI & Metrics Data Isolated Per Tenant

  • Retention & Disposal of Customer Data Policy

  • Data Residency Options – Confined to Declared Regions

  • GDPR Compliant by Design

  • Customer Data Deletion on Request – Fully Honoured


Network &
Infrastructure Defence

  • Network Traffic Monitoring Across All Access Layers (Web, Mobile, API)

  • Automated Alerting for Anomalous Security Events

  • Restricted Port Configurations

  • Logging & Monitoring for Threats Across KAI Engine

  • Network Security Policy

  • Singapore Data Centre – Tier III Facility
  • Standards

  • Physical Access Controls & CCTV Monitoring at Data Centre

  • Data Residency Confined to Declared Regions


Threat & Vulnerability
Management

  • Vulnerability & Patch Management Policy

  • Third-Party Penetration Testing (Regular Cadence)

  • Automated Vulnerability Scanning Across
  • All Infrastructure

  • Bug Bounty Program – Responsible
  • Disclosure Welcomed

  • Security Reviews Across 200+ Integration Partners

  • Vendor Risk Assessment – Salesforce, HubSpot, ZoomInfo, Apollo & More


Incident & Crisis
Readiness

  • Incident Response Plan – Defined, Documented & Tested

  • Security Incident Tracking & Classification

  • Lessons Learned Reviews Post-Incident

  • Incident Response Plan Testing (Bi-Annual)

  • Customer Notification Protocol for Security Events

  • Business Continuity & Disaster Recovery Policy

  • Disaster Recovery Testing – Regular Cadence



Compliance & Risk
Governance

  • SOC 2 Type II Certified

  • ISO 27001 Aligned

  • GDPR Compliant

  • Enterprise Risk Register – Maintained & Reviewed Quarterly

  • Vendor Due Diligence Review for All Integration Partners

  • Cybersecurity Insurance Coverage

  • Third-Party Audit Reports Available on Request

  • Internal Control Monitoring & Policy Review Cycle



People & Organisational
Security


  • Background Checks & New Hire Screening

  • Security Awareness Training for All Personnel

  • Roles & Responsibilities Across Revenue OS Teams

  • Code of Conduct & Acceptable Use Policy

  • Personnel Acknowledgement of Security Policies

  • Disciplinary Action Policy

  • Performance Review Policy

  • Confidential Reporting Channel for Security Concerns




Ecosystem &
Integration Trust


  • 200+ Pre-Built Integrations – Each Vendor Risk Assessed

  • OAuth-Secured Third-Party Connections

  • No Vendor Lock-In Architecture

  • Salesforce, HubSpot, LinkedIn Sales Nav, ZoomInfo – Compliant Connectors

  • Zapier, SAP, Outlook, Slack – Security-Reviewed Integrations

  • API-First with REST & Webhook Access – Token Authenticated





Transparency & Legal
Commitments

  • Privacy Policy – Plain Language, No Legal Jargon

  • Terms of Service

  • Description of Platform Services & KAI Agent Behaviour

  • Communication of Security Commitments to Customers

  • Communication of Critical Updates & Incidents in Real Time

  • Confidential Reporting Channel for Security Concerns

  • Cookie Policy

  • Data Processing Agreements Available on Request





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